Used by universities and company training programs around the world, “Foundations of IT Service Management – the ITIL Course in a Book” is the book to help you achieve your ITIL® Foundation certification. Presented in an easy-to-understand format, the concepts of ITIL and the processes are laid out in a logical sequence. Each lesson is followed by list of key concepts and sample questions to help you study for your ITIL® Foundation certification exam. Chapter review questions, modeled after the real exam questions, reinforce your learning for each unit. Written by an ITIL® Expert trainer who has taught thousands of students and hundreds of organizations, "Foundations of IT Service Management with ITIL® 2011" provides a reader with the introduction to this approach to IT services without the expense of a formal classroom course. While the focus is primarily on providing information required to pass the ITIL® Foundations exam, this book goes beyond those basics to also provide a real understanding of ITIL® to further your knowledge and abilities as a valuable part of IT/business alignment. Using a case-study approach, real issues are discussed that represents challenges experienced by almost every IT organization. Everyone prepares for the ITIL® Foundation certification exam in different ways. Accompanying the book are numerous study aids to support your study preparation on the supporting web site. Whether you are new to IT or a seasoned professional, this book is one you need to aid in your quest for certification. Included in your purchase is access to the online study resources - Exercise guide - Audio “learn while you drive” reviews - Sample exams - Exam syllabus - PDF version of the “100 ITIL Exam Questions” book Companies in all industries are requiring ITIL® Foundation as a minimum requirement for their staff. Whether you are entering IT for the first time or switching jobs, ITIL® Foundation certification is a step toward your desired career.
This book greatly helped me pass my ITIL V3 Foundation exam. It's a course in a book, indeed. The only topic I found missing was the Service-V model from Service Transition. Still, if you are preparing for the Foundation exam, this book will do well. Sample tests are advisable though.
I really enjoyed reading the book. However it is not that detailed as it should be. The book is more academic giving some scenarios and great explanation. The book is good for those who are preparing for the ITIL exam.
This book provided a good overview of ITIL, including some things I had never thought of. For example, the point of incident management is not to fix the problem but rather to restore service. Fixing the problem is the focus of problem management which can be handled later, when one has the luxury of time. This single insight has been useful at work multiple times in the past few week, and that alone makes this book worth the read. I would advise you to avoid the Kindle version as there are alignment problems between illustration captions and the text of the book which made deciphering some sections difficult.
This is the first time I read about ITIL, so I did some research about a book for people with no previous ITIL knowledge. This book was highly rated for beginners and advanced readers, so I bought it. After reading it I can say the book is very well written and the analogies are a great way to explain the situation, sometimes is easier to understand it in a restaurant than in an IT project. I really liked this book as my first approach to ITIL.
Interesting to see general ideas about service models and service life, as it relates to a product or business, organized in a concise manner. Very useful if taken to heart and applied to the systems one must manage or sell.
I received this book as part of a class. I have used it to prepare for my certification exam. I feel that due to this book, I will pass with no problem.
Not the best certification exam prep reference but the case study style of writing drives home the importance, ideology, and methodology of the ITIL standard
En este libro no solo encontrarás información básica de ITIL, también leerás detalles de cada una de sus fases, aplicaciones, ejemplos y casos de uso. Es un libro completo y para personas que tienen un conocimiento previo de IT.