The book is built on a survey made with several pastors about their experiences managing conflicts. The survey provided the author some significant basis to identify the focus of different problems and how they were addressed positively or negatively. From these experiences, the author also developed some kind of orientation for people dealing with similar situations in their organization.
This is a delightful book to read, I mean, it gets our attention easily because it has many stories of different people. I like the story and each story has new things to help the reader to learn and apply the ideas of managing conflicts.
The stories related to churches were the ones that capture more my interest since I am a resident pastor myself. I liked the statement: “There does not have two members having a private battle that does not involve the church as a whole. The impact may be small members, but everyone is affected. ”
The book encourages us to identify the conflict as soon as possible and to cope with it. Ignore the conflicts and led it to find a solution by itself may not help much. Therefore, leaders need to develop skills to deal with each situation in particular.