Retail Ramblings is such a fun read and I laughed so hard at some of the customers he had to deal with. I also am guilty of some of the bad behavior (especially when I was younger) so I can relate and will show more courtesy to those in retail.
Clearly, Kevin is a very talented author; this book provided him a way to vent, but also showed he had a remarkable sense of humor about the whole, long eleven years. His frustration with his "evil" boss showed some of the pressures that the low-paid retail workers face and it is a wonder that anyone in retail smiles at all. I found this book not only very funny, but enlightening enough to show the retail-worker's plight. If you are in retail, customer service, or are a customer - YOU NEED THIS BOOK!