Using Information Technology to Support Knowledge Management

by American Productivity & Quality Center

See how best-practice companies have applied information technology to knowledge management to create a valuable asset in Using Information Technology to Support Knowledge Management, the results of APQC's original research. Examine successful strategies, approaches, and tools, and understand the context of and value proposition for various approaches. Explore a methodology for implementing knowledge management systems. Subject Matter Experts Carla O’Dell, Ph.D., president of APQC and director of APQC’s International Benchmarking Clearinghouse Thomas Davenport, Curtis Mathes professor and director, Information Systems Management Program, The University of Texas at Austin Norvin Croy, president, Z-Factor Systems Best-Practice Partners Arthur Andersen LLP CIGNA Property & Casualty National Semiconductor Corporation Sequent Computer Systems Inc.

163 pages, Spiral-bound

Published November 1, 1997