Ask the right questions and get improved, sustained employee performance Since technology has made it easy to access, share, and distribute company data, many managers avoid live interaction, instead relying on emails, text messages, Web-based seminars to manage their employees. But although technology has changed, people have not. There is still a need for effective face-to-face communication; managers need to have the ability to ask the right questions and use the answers to find solutions. Questions That Get Results is an innovative, powerful resource that provides managers with the questions that lead to real answers for motivating employees, minimizing conflicting priorities, maximizing working relationships, building trust, holding the team accountable, coaching for greater performance, selling ideas, creating change, hiring the best candidates, and negotiating solutions to internal and external conflicts. Increase your effectiveness and bring out the best in your employees by learning the Questions That Get Results .
Most part of the book is not about the questioning itself. In other places you will find long list with prepared questions some of which would be annoyingly straight-forward, for example
Questions to Reveal Problems
"Can you define the problem for me? Can you give me an example?"
Still, many of the chapters may be quite helpful if you don't now where to start from. And the anecdotes which this books has a lot are quire interesting and relevant to the topics.
This is very understated book. At times you know what to say, but you dont know what is the right thing to say to get things done. Its important in business to get your answers. One of the art to get the answers and results right is to ask the right questions.. This is it.
An excellent book. I like these books because questions uncover a lot about us and the world around us.
The authors listed the questions that they use in their consulting work and from experience. I wish they explained how they came up with these questions though.