Building an ITIL-Based Service Management Department

by The Stationery Office

ITIL concentrates on describing IT Service Management Processes, Functions and the Roles to perform those tasks but does not describe how to build a Department to run and manage those processes. Leaving the question How can I structure my organization to most effectively support ITIL Service Management? This book plugs the gap by explaining in a structured and logical manner how to build an ITIL based Service Management Department that will both support and supplement those processes.

110 pages, Paperback

First published May 1, 2008

About the author

TSO (The Stationery Office) is a British publishing company that was created in 1996 when the publishing arm of Her Majesty's Stationery Office was privatised.[1] TSO is the official publisher and the distributor for legislation, command and house papers, select committee reports, Hansard, and the London, Edinburgh and Belfast Gazettes.[2] It publishes more than 9,000 titles in print and digital formats each year, making it one of the largest publishers in the UK by volume.[1]

TSO provides services, consultancy and infrastructure to deliver all aspects of the information lifecycle. TSO experts help to create, structure, capture, transform and deliver important information. TSO developed legislation.gov.uk with The National Archives, providing full access to the statute book as open data.

The TSO OpenUp® platform is a collection of integrated services available as Software as a Service (SaaS),with the aim of providing a highly scalable and resilient platform that allows organisations to store, query and enrich their data.

In 2007, The Stationery Office was bought by Williams Lea. In 2006 Deutsche Post DHL, the leading logistics group, acquired a majority stake in Williams Lea.