ISO 9000 Quality Systems Handbook

by David Hoyle

Since publication of the fourth edition in 2000, David Hoyle has collected the experiences of organizations, quality managers and auditors who have actually worked with the present version of the ISO 9000 standard, and these are now presented in this new edition of this the leading quality management systems guide.

* The best-selling ISO quality management guide
* Authoritative, clear and unambiguous guidance on all aspects of quality management systems from one of the world's foremost experts on the ISO 9000 family of standards
* Fully updated to the latest experiences of working with ISO 9000, with hard-won information from industry and the service sector, plus quality auditors, on working successfully with the standard

Genres: Business

686 pages, Paperback

First published January 1, 1997

Reviews

[Marcin · Rating 5 out of 5]

Makes you proud you're in the field of Quality, actually.

[Anjar Priandoyo · Rating 3 out of 5]

This is reference book, a good one, especially on the criticism:
ISO 9001 Standard Criticism
- The approaches to ISO 9001 that led to systems of documentation which made us lose sight of the objectives;
- The requirements that encouraged us to measure conformance rather than
performance;
- The way third party auditors have influenced the organization’s approach to ISO 9001;
- The way the requirements have misconstrued the responsibility for quality and led to departments set up to maintain ISO 9001 registration.