Leistungsmessung in Wissenschaftlichen Bibliotheken: Internationale Richtlinien

by Roswitha Poll (Editor), Roswitha Poll (Editor), Peter Te Boekhorst (Editor)

Here are practical guidelines that will help libraries evaluate their performance and ultimately improve efficiency and service by answering questions such as ... Do the opening hours adequately meet demand To what extent do patrons find the books they seek Do the services of the library fulfill the expectations of the users IFLA Publication, Vol. 76

172 pages, Hardcover

First published January 1, 1998