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Harness the Power of Exceptional Customer Service
"Listening is the single skill that makes the difference between a mediocre and a great company."Lee Iacocca
Maximize Profits with Exceptional Customer Service
In today's fast-paced, customer-oriented business environment, people skills are vital for personal and professional success. First impressions--good or bad--last forever. That's why every contact with a consumer makes a world of difference. Discover how to--
* Identify the roadblocks sabotaging your ability to elicit customer confidence
* Improve your listening skills to identify customer needs and solve problems
* Deliver outstanding, personalized service resulting in satisfied customers
* Reduce customer-service problems through quality communication
* Understand consumers and meet their expectations
* Employ nonverbal communication to convey a positive customer-service message
* Leverage interactions into opportunities to build customer loyalty
* Adjust your communication style to increase your credibility with customers
Who benefits from Harness the Power of Exceptional Customer Service?
* Customer-service representatives
* Salespeople
* Supervisors
* Upper-level managers
* Business owners
* Anyone who interfaces with the public
Your success depends on your ability to deliver phenomenal customer service.
"If you want to transform your business and multiply your profits ... you must put the relationship before the transaction. I know of no more effective author on the subject of interpersonal skills than Gaylyn Williams. "--Paul Strauss, Business Leader and President, WCRT, Chicago, IL
"A must read for every person who will interact with customers. A must read for those without prior experience in sales and management. Of the books, tapes and CDs I have acquired over the past thirty years, Gaylyn has given us what I consider the most powerful tool to date.;Jim Werner, 30-year Business Owner and Speaker, Fort Myers, FL
;Good communication skills are an indispensable tool for your success in any business. This series is an absolute essential for every person wanting to maximize their profit potential.William Bronchick, Attorney, Best-Selling Author, Host of Legalwiz.com, Denver, CO
Maximize Profits with Exceptional Customer Service
In today's fast-paced, customer-oriented business environment, people skills are vital for personal and professional success. First impressions--good or bad--last forever. That's why every contact with a consumer makes a world of difference. Discover how to--
* Identify the roadblocks sabotaging your ability to elicit customer confidence
* Improve your listening skills to identify customer needs and solve problems
* Deliver outstanding, personalized service resulting in satisfied customers
* Reduce customer-service problems through quality communication
* Understand consumers and meet their expectations
* Employ nonverbal communication to convey a positive customer-service message
* Leverage interactions into opportunities to build customer loyalty
* Adjust your communication style to increase your credibility with customers
Who benefits from Harness the Power of Exceptional Customer Service?
* Customer-service representatives
* Salespeople
* Supervisors
* Upper-level managers
* Business owners
* Anyone who interfaces with the public
Your success depends on your ability to deliver phenomenal customer service.
"If you want to transform your business and multiply your profits ... you must put the relationship before the transaction. I know of no more effective author on the subject of interpersonal skills than Gaylyn Williams. "--Paul Strauss, Business Leader and President, WCRT, Chicago, IL
"A must read for every person who will interact with customers. A must read for those without prior experience in sales and management. Of the books, tapes and CDs I have acquired over the past thirty years, Gaylyn has given us what I consider the most powerful tool to date.;Jim Werner, 30-year Business Owner and Speaker, Fort Myers, FL
;Good communication skills are an indispensable tool for your success in any business. This series is an absolute essential for every person wanting to maximize their profit potential.William Bronchick, Attorney, Best-Selling Author, Host of Legalwiz.com, Denver, CO
176 pages, Paperback
First published January 8, 2009
1 person want to read
About the author
Gaylyn Williams
52 books4 followersGaylyn Williams, President of Relationship Resources, is an inspirational speaker and author of 24 books. In her writing and speaking, Gaylyn uses practical, biblical principles to inspire people to be all God created them to be.
After receiving her degree from Dallas Bible College, Gaylyn spent 16 years as a missionary with Wycliffe Bible Translators. Using her degree in Bible, linguistics, and Greek, she conducted linguistic analyses on five different Mayan dialects, developing a written language for each. She then helped train the native speakers to translate the New Testament into their languages.
Following her years as a missionary in Guatemala, she trained potential missionaries in basic linguistic and literacy skills, preparing them to go to the mission field. Gaylyn also developed the Wycliffe International Cookbook, one of Wycliffe’s top selling books after over 25 years. She later joined The Navigators as a full-time missionary, leading a single-parent family ministry.
Gaylyn’s personal story reflects the power of God’s sustaining grace. She offers encouragement to her listeners and readers by sharing her experiences of heartbreak, abandonment, loss and betrayal. Her speaking is transparent and engaging, allowing her to create an intimate, safe environment while building rapport with her audience.
Over the years, Gaylyn has partnered with hundreds of organizations to reach people across the globe. She has been featured on both radio and television programs, sharing her story and the good news about Jesus. Today, she is the President of Relationship Resources. Gaylyn is passionate about knowing God and empowering others in their relationships with God, others and themselves.
Mother of two married sons, Gaylyn currently resides in view of the majestic Pikes Peak in Colorado Springs, Colorado. She enjoys hiking, walking, reading and spending time with The Lord and her friends and family.
Contact Gaylyn to discover how she can empower you and your group to greater intimacy with God and others.
After receiving her degree from Dallas Bible College, Gaylyn spent 16 years as a missionary with Wycliffe Bible Translators. Using her degree in Bible, linguistics, and Greek, she conducted linguistic analyses on five different Mayan dialects, developing a written language for each. She then helped train the native speakers to translate the New Testament into their languages.
Following her years as a missionary in Guatemala, she trained potential missionaries in basic linguistic and literacy skills, preparing them to go to the mission field. Gaylyn also developed the Wycliffe International Cookbook, one of Wycliffe’s top selling books after over 25 years. She later joined The Navigators as a full-time missionary, leading a single-parent family ministry.
Gaylyn’s personal story reflects the power of God’s sustaining grace. She offers encouragement to her listeners and readers by sharing her experiences of heartbreak, abandonment, loss and betrayal. Her speaking is transparent and engaging, allowing her to create an intimate, safe environment while building rapport with her audience.
Over the years, Gaylyn has partnered with hundreds of organizations to reach people across the globe. She has been featured on both radio and television programs, sharing her story and the good news about Jesus. Today, she is the President of Relationship Resources. Gaylyn is passionate about knowing God and empowering others in their relationships with God, others and themselves.
Mother of two married sons, Gaylyn currently resides in view of the majestic Pikes Peak in Colorado Springs, Colorado. She enjoys hiking, walking, reading and spending time with The Lord and her friends and family.
Contact Gaylyn to discover how she can empower you and your group to greater intimacy with God and others.
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