Discover how to get out of you own head, stay out of the other person's head and be present and participate fully in your conversations. We are not participating fully when we are rehearsing what we are going to say, trying to figure out what the other person really meant, getting defensive or jumping to conclusions. (New paragraph) Using real life examples and humour, Barb Small focuses on practical, no-nonsense skills that are applicable to anyone in any situation where communication is taking place. She outlines the three key building blocks to clear communication and concrete tips for achieving each. Barb also offers practical tips for preventing your own and the other person's self-talk from interfering with your communication. (New Paragraph) In addition to the concrete and practical tips, Barb includes self-reflection questions, checklists and questionnaires for you to complete. These are aimed at helping you increase awareness of your current communication skills and to apply the information and skills in the book to your everyday life.