Front Office Management for the Veterinary Team

by Heather Prendergast BS RVT CVPM SPHR

The only book of its kind, Front Office Management for the Veterinary Team focuses on the day-to-day duties of the veterinary team. It offers a complete guide to scheduling appointments, billing and accounting, communicating effectively and compassionately with clients, managing medical records, budgeting, marketing your practice, managing inventory, using outside diagnostic laboratory services, and much more. Written by Heather Prendergast, RVT, CVPM, this manual simplifies essential tasks with step-by-step instructions!

488 pages, Paperback

First published May 3, 2010

Reviews

[Sheila · Rating 4 out of 5]

A valuable reference book for any veterinary manager or front office team member. Chapters cover the gamut of front office and full clinic practice, including management, ethics, legal issues, human resources, stress and burnout, technology, marketing, client relations and communication, medical records management, inventory management, logs, controlled substances, and occupational safety.

I would imagine most any veterinary manager would be able to find at least one or two new useful tidbits included in this book, as the author goes into great detail in all these areas.