Each workshop in the Performance Skills Quality Teams Series covers an essential competency that will make your team more effective and successful. Each workshop can stand alone or you can use all of the workshops together for maximum performance impact. The series is based on a well-researched and holistic model which identifies the competencies necessary for a group of people to work as a highly productive and cohesive team. Take advantage of this research to improve the performance of your work teams! Instructor's Guide Lesson plans and activities Participant Coursebook Transparency masters This is a 1-1/2 day workshop that culminates in a 1/2-day case study. The lessons for this course are as Introduction to The Problem-Solving Process Selecting the Right Problem Tools for Problem-Solving Case Study-Travel Voucher Problem