Telephone Courtesy & Customer Service: Be Your Company's Lifeline to Customers

by Lloyd C. Finch

We all depend on phones every day, and we each have different phone styles. But few people realize how essential proper telephone techniques are to business. The fact is: telephone skills are critical to quality customer service. Learn how to represent your company and satisfy the needs of customers at the same time through effective use of this important business tool.

114 pages, Paperback

First published February 1, 1991

Reviews

[Steven Hummer · Rating 1 out of 5]

Allot of common sense in this work book nothing special.
This is another one of those work book I used to study how to talk to customers using the telephone from Deseret Industries.

[Chaniago · Rating 3 out of 5]

it helps me to call someone courteously