Managing Tourism and Hospitality Services: Theory and International Applications

by Bruce Prideaux (Editor), Gianna Moscardo (Editor), Eric Laws (Editor)

The aim of this book is to enhance theoretical and practical understanding of quality management in tourism and hospitality. It provides a benchmark of current knowledge, and examines the range of research methods being applied to further develop tourism and hospitality service management research. It is hoped that this book will stimulate new research questions by highlighting tensions and challenges in the area.

384 pages, Hardcover

First published January 1, 2006