Organizations value insights from reflexive, iterative processes of designing interactive environments that reflect user experience. “I really like this definition of experience architecture, which requires that we understand ecosystems of activity, rather than simply considering single-task scenarios.”—Donald Norman (The Design of Everyday Things)
This collected edition is a fantastic mix of rhetorical theory and experience design. Each chapter is full of case studies that illustrate the ideas therein. This makes it equally accessible to undergraduates, grad students, and professionals.