This practical and accessible text uses interesting case studies to raise students’ awareness of misunderstandings in human communication and provides strategies for avoiding and resolving such misunderstandings. It can be used as a supplement in any course that addresses communication in interpersonal relationships.
Julia T. Wood is a Professor of Communication Studies at the University of North Carolina at Chapel Hill. Dr. Wood's teaching and research focus on gender, communication, and culture; personal relationships; and feminist theories.