Writing Effective E-Mail

by Nancy Flynn, Tom Flynn

E-mail is more prevalent today than ever before. Its instantaneous nature makes it a convenient, time-saving tool for businesses. However, it is also more important than ever to take the time to write messages that are secure as well as clear and error-free. The revised edition of Writing Effective E-Mail includes an added emphasis on how to avoid workplace disasters such as lost sales, customer-service nightmares--and in the worst cases, lawsuits and financial losses--triggered by careless or poorly written e-mail. This book will also guide you in writing a comprehensive and effective e-mail policy for your organization.

128 pages, Paperback

First published January 1, 1998

About the author

Nancy Flynn is an editor and former columnist at getcrafty.com. She also designs her own line of handbags. She lives in San Francisco, California, with her husband and two daughters.

Reviews

[May Ling · Rating 3 out of 5]

I have recommended this email to many a young intern and associate. The current environment has resulted in making casual written form too casual for the work place. Recognizing that professional and personal email are two different things and structuring writing accordingly is a must.

If you or someone that reports to you is struggling in their written communication, I would recommend this. If you already have significant skills in this area, it's probably not going to give you much in the way of improvement.