The 10 Golden Rules of Customer Service Lib/E: The Story of the $6,000 Egg

by Todd Duncan

The customer service book that will help you blitz the competition and win life-long customers! The options customers have today to get what they want are so plentiful that not a single company, or representative of that company, can afford to be powerless in the competitive world of service. Through the story of a $6,000 Egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons, or on the flipside, alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line. The teachable moments divulged throughout the book transcend industry, position, and career level and encourage everyone to contribute, coaching readers to go above and beyond in order to get ahead and create a one-of-a-kind customer experience. Perfect for readers of Be Our Guest , The Service Culture , and Raving Fans ! "The $6,000 Egg blows up the traditional customer service model and presents a new, exciting, and revolutionary way to win customers for life. Todd and Deb's 10 NEW Golden Rules will transform the bottom line of both he provider and the customer forever!"―Dave Ramsey, New York Times bestselling author and nationally syndicated radio show host

Genres: Business

Audio CD

Published April 1, 2019

Reviews

[Lovviner · Rating 2 out of 5]

Required to read it at work. Enough said.

[Brian Gijon · Rating 5 out of 5]

I own my little business and after reading this book, I was able to use some of the tips that I learned to my customers. What I can say about this book is that it works! This book has helped me come up with ways to be different than any other companies. It is a small read, but very helpful to any business person. I recommend a read for this book. If you can take only one thing out of this book and help you save customers or give customers the greatest service, it is worth it.

[Britnie · Rating 2 out of 5]

Definitely not my favorite book, or my favorite customer service book. Everything in here seems pretty obvious to me, but I've been in customer service my entire life. It's a good starting point for employees, and is going to be part of our initial training going forward. It only takes about 1 hour to read.

[Dylan Zuniga · Rating 1 out of 5]

I only made it through the introduction and it was clear what kind of entitled douchebags the authors are. I used to work in the food service industry and know the type. Textbook example of a "Karen." They should be embarrassed but they seemed proud to tell the story of the 6k egg. I didn't bother to read on.

[Cyril Danthi · Rating 3 out of 5]

The author provides an insights on the rules of customer service. All these 10 rules are clubbed with a customer service story followed by a thought provoking reflection to think about.

Simple but easy reading.

This book is highly recommended to those in the front end and customer support.

[Russ Gray · Rating 4 out of 5]

Very quick and easy read. Gives some great points and ideas on how to exceed expectations when it comes to customer experience. Each rule is told by way of a story that applies the rule in a practical and clear way, highlighting how the rule applies in all levels of business.

[BEth Coulson · Rating 4 out of 5]

Great little quick read reminding us all what we need to do every day to make our customers happy...keep them first!

[Amy L. · Rating 5 out of 5]

I highly recommend this book! It’s a fast read, and there are great messages that will translate to the public library world.