Rushing to marketing, reducing costs, and accelerating lead times are vital in todays competitive environment. This guide illustrates how to integrate Lean, Six Sigma, and Logistics into a cohesive process that will help organizations improve profit margins and eliminate unnecessary inventory while increasing speed and flow in the supply chain.
I work in logistics and I’m a black belt. I started reading this book to find some examples about logistics specific ways of thinking for lean six sigma application. While I did find some nice anecdotes and things that were put into a different, more logistical perspective, i found the book to be badly structured and definitely not something that can be used by a non practitioner to understand how to apply lean six sigma in logistics.
If you do logistics and don't know anything about Six Sigma then this may be a good fit for you. If you know Six Sigma and want to learn how to use it in logistics (or learn a little about logistics in general), then not so much.
Voice of the Customer wasn't mentioned until about a third of the way through the book, and that is a shame. VOC should always be first and foremost the center of all projects, and in order to do that you have to understand who the customer is and I think the authors don't quite get the importance of this. Even if the project is internal and looking to make more money, etc., there is still a customer - yourself. So goals and VOC were given short shrift here and that makes finding the x's and establishing the critical x's problematic. Then again, I suspect VOC wasn't entirely on the minds of the authors as they wrote this book either - the customer then being the reader. Or maybe they were their own customer...
Although I usually only post and review literature, this book has been of inestimable value to me during my Business Management graduation. The whole Six Sigma sistem is beautiful and although I hate organization, there's a lot of beauty in it, mostly if it's done in a lean and logical way. I'd recommend it for all business owners and managers, in a smaller degree, to all people trying to organize things.