Supervision: Concepts and Practices of Management

by Edwin C. Leonard Jr.

SUPERVISION: CONCEPTS AND PRACTICES OF MANAGEMENT, 11E helps readers develop the key supervisory skills that will make the difference in today's rapidly changing business world. This comprehensive, single source for supervision success combines proven, traditional management principles and up-to-the-minute leadership insights with innovative, everyday practices and proven skill-building applications. The latest edition taps into the author's wealth of first-hand business experience to explore some of today's most pressing business topics, including globalization, managing through economic turbulence, transitional and temporary workers, virtual employees, technology and its effects on supervision, outsourcing and downsizing, diversity, and ethics. Readers experience, rather than simply read about, today's supervisory challenges as captivating cases as well as new video cases from actual well-known organizations throughout the text place students into the role of supervisor. Exercises and memorable examples help them better understand and refine interpersonal communication, decision-making, conflict resolution and the other supervisory skills most important for leading individuals and teams to success.

Genres: School, Textbooks

608 pages, Paperback

First published February 27, 2003

Reviews

[Melissa · Rating 5 out of 5]

I'm always wary of textbooks as they tend to be dry and monotonous. However, this one was very well written. While it did have some laws to explain, it was written as conversationally as possible. I found it very easy to read. I also enjoyed reading it! I learned a lot about management styles, best practices and conflict resolution. I also learned a lot about myself. I recommend this book not only to supervisors but also to anyone who works in a customer service oriented occupation.

[Landon · Rating 4 out of 5]

Read this for my business class Principles of Supervision I

[Jesse VanDeWalker · Rating 4 out of 5]

A great introductory text for the topic, loaded with real world examples and excellent activities.