High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience

by GITTELL

In her groundbreaking book The Southwest Airlines Way , Jody Hoffer Gittell revealed the management secrets of the company Fortune magazine called “the most successful airline in history.” Now, the bestselling business author explains how to apply those same principles in one of our nation’s largest, most important, and increasingly complex industries. High Performance Healthcare explains the critical concept of “relational coordination”―coordinating work through shared goals, shared knowledge, and mutual respect. Because of the way healthcare is organized, weak links exist throughout the chain of communication. Gittell clearly demonstrates that relational coordination strengthens those weak links, enabling providers to deliver high quality, efficient care to their patients. Using Gittell’s innovative management methods, you will improve quality, maximize efficiency, and compete more effectively. High Performance Healthcare walks you step by step through the process of:

335 pages, Hardcover

First published June 7, 2009

Reviews

[Chet Brandon · Rating 4 out of 5]

The author of this book is a well known expert in organizational culture studies. Ms. Gittell also studied Southwest Airlines culture in her famous book: The Southwest Airlines Way. In this book she turns her attention to the healthcare industry and in doing so discovers a new factor in human performance. The factor she calls Relational Coordination.

Relational Coordination is the "coordination of work through relationships of shared goals, shared knowledge and mutual respect. My goal in reading this work is the understand the theory and learn how to apply it in industry.

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