Through the Patient's Eyes: Understanding and Promoting Patient-Centered Care

by Margaret Gerteis (Editor)

Sponsored by the Picker/Commonwealth Program for Patient-Centered Care

In this comprehensive, research-based look at the experiences and needs of patients, the authors explore models of care that can make hospitalization more humane. Through the Patient's Eyes provides insights into why some hospitals are more patient-centered than others; how physicians can become more involved in patient-centered quality efforts; and how patient-centered quality can be integrated into health care policy, standards, and regulations. The authors show how, by bringing the patient's perspective to the design and delivery of health services, providers can improve their ability to meet patient's needs and enhance the quality of care.

362 pages, Paperback

First published January 1, 1993

Reviews

[David Van Brakle]

I'm a pastor, but would recommend this to other religious leaders who might have to provide care for congregants in the hospital or care facility. Understanding the framework and reading some of the chapters were helpful in how I provide pastoral care in similiar situations and helped me think through best practices for patient advocacy.