Duh! Lessons In Employee Motivation That Every Business Should Learn: From The Worlds Best And Worst Airlines

by David C. Forward

Using examples taken mostly from the airline industry (although the lessons apply to ANY business), this book shows the importance of having a highly motivated workforce, HOW to create one, and how employees who are happy at work directly impact customer service and profits.

160 pages, Paperback

First published January 1, 2004