Little BIG Things in Operational Excellence

by Debashis Sarkar

Operational excellence is an attainable destination. In the post-COVID world, operational excellence has taken centre stage as business organizations try to manage costs and adapt to changing needs of the customers.

This book is a guide that focuses on the softer dimensions of operational excellence. The author calls them the ‘little big things’, the solutions of which are found not just in the business world but the world beyond, such as behavioural sciences, space travel, conflicts, metaphors and stories from unsung pioneers. It provides insights on processes, data, automation, change management and culture. The book presents a groundbreaking way of doing things and define strategies to identify and prioritize opportunities, implement improvement plans, monitor, continuously improve and sustain results.

With globally applicable value-adding activities and disciplines, Little BIG Things in Operational Excellence covers it all—processes, people and operations.

324 pages, Paperback

Published August 20, 2021

About the author

Debashis Sarkar is one of Asia’s leading organizational improvement experts. He is recognized globally for his thought leadership in customer-centricity and operational excellence. Over the last three decades, he has enabled myriad businesses and helped them to perform better and become profitable. He is the Managing Partner at Proliferator Advisory & Consulting, which has clients in Asia, Africa, Europe and the Middle East.

Reviews

[Justin Ritter · Rating 3 out of 5]

I would have rated a 4 but there were too many noticable errors that could be caught with editing.

Overall, a nice collection of tidbits to help those who are familiar with OpEx concepts. A nice add-on, sometimes a bit too much and not as cohesive as you would want.