ASQ Certified Quality Auditor Handbook

by Lance B. Coleman Sr.

The value of the ASQ Certified Quality Auditor Handbook, Fifth Edition, is clear. It is designed to help new auditors gain an understanding of the field and prepare for the ASQ CQA exam. In addition, experienced auditors can refer to it as a helpful reference; audit managers and quality managers can rely on it for guiding their auditing programs; and trainers and educators can use it for teaching fundamentals.

This in-depth overview of quality auditing represents auditing practices for internal and external applications. It provides practical guidance for both system and process auditors as well. Many current topics have been expanded to reflect changes in auditing practices since 2012, with guidance from the recent 2017 update of ISO 19011. In addition, readers will find example audit situations, stories, and review comments to enhance their understanding of the field.

Topics covered include the common elements of all types of system and process audits (quality, environmental, safety, and health):

Auditing fundamentals, including types of quality audits, purpose and scope of auditing, terms and definitions, roles and responsibilities of participants, and professional conduct
The audit process, from preparation and planning, to performance and reporting, to follow-up and closure
Auditor competencies, including resource management, conflict resolution, communication, interviewing, and team dynamics
Audit program management and business applications, including staffing, training and development, program evaluation, organizational risk management, and best practices
Quality tools and techniques, including problem-solving tools, process improvement techniques, basic statistics, verification, and validation
“This book is an encyclopedia of all major bodies of information a new or experienced quality auditor would need. It covers both the qualitative and the quantitative, which is a strength. I can’t think of a quality auditor that would not find this work helpful.”

Kim H. Pries, CRE, CQE, CSQE, CSSBB, CMQ/OE, CQA

“This handbook will be helpful to those who are new to auditing or require more in-depth knowledge of the implementation of an audit program. Boxed examples or scenarios provide some of the practical challenges encountered during auditing.”

Govind Ramu, ASQ Fellow, Co-Author ASQ SSGB Handbook, Author ASQ CSSYB Handbook


Lance B. Coleman, Sr. has over 25 years of leadership experience in the areas of quality engineering, Lean implementation, quality, and risk management in the Medical Device, Aerospace, and other regulated industries. He has presented, trained, and consulted throughout the United States and abroad. Lance is currently a Director of Quality for IDEX Health and Science, LLC, in Oak Harbor, Washington.

393 pages, Hardcover

First published January 1, 2020

Reviews

[Darshan Shetty · Rating 4 out of 5]

The best review I can give for this book is that I passed my CQA exam solely by studying just this one book. So it definitely checks the box of "Necessary read for CQA certification."

I thought the book was also structured well conceptually, which is really important when you are trying to find the answer for a particular question.

Not giving 5 stars because it was not really a page turner. I had to work through it.

[Stephen Gatlin · Rating 4 out of 5]

The number of pages are not indicative to the length of this book. There were areas that were well explained as well as areas which seemed incredibly dry or might have benefited from additional explanation.
Some things have have been overly obvious but the text did a good job ensuring that these topics were understood by the reader.

[Mohammed]

...

[Sarah Arnette · Rating 4 out of 5]

Drier than a desert, but I passed my exam, so it.did it's job.