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Effective Call Center Training
Contents The history of the industry/Opportunities and challenges
in India/How a call center functions/How to handle a
telemarketing call/How to satisfy different types of
customers/The nuances of American English/How to
overcome communication barriers/How to build a successful
team/Customer relationship management/Web-based
customer support/Windows Explorer/Outlook Express/MSWord/
MS-Excel and/MS-PowerPoint
in India/How a call center functions/How to handle a
telemarketing call/How to satisfy different types of
customers/The nuances of American English/How to
overcome communication barriers/How to build a successful
team/Customer relationship management/Web-based
customer support/Windows Explorer/Outlook Express/MSWord/
MS-Excel and/MS-PowerPoint
259 pages, Kindle Edition
Published October 10, 2012
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