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World-Class Customer Service: You Make a Difference!
Short and simple, this little gem provides 7 Steps to Service They'll Remember. Chock full of Dos and Don'ts, tips, quotes, and stories to anchor each of the 7 steps. Includes a Customer Bill of Rights and an easy implementation plan so you can begin improving service immediately!
72 pages, Paperback
First published November 14, 2001
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