Essentials of Fire Department Customer Service

by Alan V. Brunacini

Alan Brunacini 1996 Published IFSTA The first of its kind, this text explains the application of common-sense customer service concepts to the fire service. Written in a humorous conversational style, Chief Alan Brunacini of the Phoenix Fire Department provides the reader with an enjoyable reading experience and vital information on how we can better serve our customers. Essentials of Fire Department Customer Service is basic reading for every firefighter, officer, and administrator.. ISBN #0879391278 Essentials of Fire Department Customer Service Published IFSTA

131 pages, Spiral-bound

First published March 1, 1996

Reviews

[Ron Stewart]

This book changed how I approach those I meet in the course of my position as a firefighter. It makes you think and evaluate yourself. Am I going above and beyond in my service to the community? The answer is no until you read this and realize that you cannot go overboard in how you treat your citizens or what Chief calls customers.
It’s a book that can be completed in one setting. I read it about 2-3 times a year. Highly recommended for all service personnel, doesn’t have to just be fire service.

[Jason]

What da actual f...

[John]

One of the best books I have read on Customer Service when dealing with a single point of service industry. The principles apply to all customer relation activites.

[Michael Joseph]

easy to read writing style. good concepts.