Do organisations 'have' a culture or is culture what the organisation 'is'? In this book Stanford explores this question starting with an analogy of climate (long-term) and weather (short-term) to explain the over-used, abused, and therefore much maligned term 'culture'.
Stanford's underlying premise is that culture matters. "The only thing of real importance that leaders do is to create and manage culture" (Edgar Schein of MIT)
Stanford argues that culture is critical to business success. "Cultures are 'right' if they enable people to do high quality work in conditions that mean something and make sense to them, and where the work is engaging and ethical." (p150)
She also explores what interventions can be made to help drive a desired culture. Aiming to create, change or protect the culture is challenging and takes time.' (p187) Culture changes as an outcome of changing the way work is done and changing what people experience on a day-to-day basis.
Along the way, Stanford challenges many organisations' practice of turning to outsiders to change performance. People joining an organisation or moving into a new role have to learn the culture in order to operate successfully. People coming from outside are at a disadvantage when it comes to quick and effective performance; they have more to learn. 95% of firings are the result of failing to fit into a company's culture (p191-2)
Ultimately, Lou Gerstener captures why this is an interesting book to read:
"Culture isn't just one aspect of the game; it is the game".