ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond

by Claire Agutter

ITIL 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Exam and more. Covering practices and concepts not addressed as part of the Foundation syllabus, it's ideal for newly qualified practitioners. It offers practical tips based on the author’s extensive experience for applying service management in the real world.

173 pages, Kindle Edition

Published August 8, 2019

Reviews

[Erik Dudek]

I listened to the audio-book version of this. The book contained some good information but the robotic voice reading off lists didn't make for an engaging experience.