Building a Knowledge-Driven Organization

by Robert H. Buckman

This is the first book to focus on the people side of knowledge management--what it takes to get employees to contribute to a knowledge system. Robert Buckman explains how to orchestrate this culture change, drawing from the lessons learned by Buckman Laboratories--the leader and pioneer in knowledge management--in implementing award-winning knowledge systems. His book is a practical primer on how organizations can move from "hoarding" knowledge to "sharing" it, building a global strategy that allows them to respond faster than the competition to any customer's need on a global basis. Buckman reveals how to:

Combat the biggest problem with implementing knowledge management--creating the culture that supports it
Increase the speed of innovation globally across an organization
Resolve technical problems quickly
Make immediate, informed decisions to help solve customer issues
Create new products based on customer input and demand

300 pages, Hardcover

First published January 1, 2004

Reviews

[KitCat]

I was given this book to read as part of a new leadership role at ASME. It took me 6 months to force my way through the book. It had a few really good thought provoking ideas but it wasn't the easiest read. I would recommend it to other leaders with a warning that it is a little bit choppy to read.