Providing Quality in the Public Sector: A Practical Approach to Improving Public Services

by Lucy Gaster (Editor), Amanda Squires

Highlighting the importance of input from citizens and users of public services, this book presents a model for understanding quality in the public sector and putting it into practice. Five practitioners present vignettes of quality improvement in health, housing, and local government. Gaster is a senior research fellow at the University of Birmingham, UK. Squires is affiliated with the Commission for Health Improvement. The book is distributed by Taylor & Francis. Annotation (c) Book News, Inc., Portland, OR (booknews.com)

272 pages, Hardcover

First published March 1, 2003