Managing Public Services: Crises and Lessons from Hong Kong

by Ahmed Shafiqul Huque, Grace O.M. Lee

The management of public services is becoming an increasingly difficult task. Demands are increasing while funds appear to be decreasing, but quality of service must remain high. New services are required, demands have to be faced, activities don't always go according to plan and problems emerge in unexpected places and at unusual times; and public managers are expected to deal with these deviations from their regular work patterns.

156 pages, Hardcover

First published January 1, 2000