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Winning Hospitality: Practical advice for sustainable success
Practical advice from from one of the world’s leading authorities on hospitality and hotel management.
In Winning Hospitality, award-winning hotelier Giovanni Angelini, former CEO of Shangri-La Hotels & Resorts, condenses almost 60 years of international hospitality experience into tips and advice for hospitality professionals striving for excellence in the demanding and dynamic world of travel and tourism planning and management.
The text serves as a vital reference for anyone seeking to develop the business activities, teams, brands, skills and hotels necessary to delight guests, customers, employees, and owners alike – today, and for many years to come.
Over 28 carefully crafted chapters, Giovanni examines the characteristics of effective leadership, underscores the importance of distinctive branding, discusses the challenges and opportunities posed by technology, emphasises cutting-edge decision making to enhance profitability and business development; and provides plenty of food for thought for those striving for excellence in a world of ever-changing consumer tastes and continuous disruption.
In part one, readers will learn how to create winning teams who are engaged and hungry for success; plan and implement strategies for sustainable and profitable growth; effectively use technology to enhance guest experience; implement best practices that help save costs and drive revenue; create competitive F&B outlets; plan for the hotels of the future; and avoid the pitfalls that separate the mediocre from the great.
Part two is devoted to hotel development, with a wealth of information about how to create sustainable, impressive properties (in cities and remote locations) that will please owners, and delight guests and customers for generations to come.
Part three features key lessons Giovanni has learned throughout his award-winning career, and he hopes his words will inspire readers to go on to receive many awards of their own.
Like any business in the world, hospitality is far from a squeaky-clean operation. Almost every day brings with it strange and challenging situations (and strange and challenging guests) which frontline employees must deal with patiently, and always with a smile. This is no easy task – and impossible to achieve without a good sense of humour and a positive attitude.
Throughout the book, Giovanni reflects this good humour by interspersing his advice with stories and anecdotes from the frontline that will shock, amuse and delight. This includes positing that, contrary to popular belief, the customer is not always right – with hilarious examples to prove it.
Ultimately, Winning Hospitality serves as an inspiring and informative guide to creating an innovate mindset and building the skills necessary to meet the challenges in hospitality today, while anticipating the additional complexities of tomorrow.
This is the big picture that travel industry and hospitality executives are looking for.
Your competitive advantage starts here.
About the author
In a career spanning almost six decades, Winning Hospitality’s author, Giovanni Angelini, has held leadership positions
In Winning Hospitality, award-winning hotelier Giovanni Angelini, former CEO of Shangri-La Hotels & Resorts, condenses almost 60 years of international hospitality experience into tips and advice for hospitality professionals striving for excellence in the demanding and dynamic world of travel and tourism planning and management.
The text serves as a vital reference for anyone seeking to develop the business activities, teams, brands, skills and hotels necessary to delight guests, customers, employees, and owners alike – today, and for many years to come.
Over 28 carefully crafted chapters, Giovanni examines the characteristics of effective leadership, underscores the importance of distinctive branding, discusses the challenges and opportunities posed by technology, emphasises cutting-edge decision making to enhance profitability and business development; and provides plenty of food for thought for those striving for excellence in a world of ever-changing consumer tastes and continuous disruption.
In part one, readers will learn how to create winning teams who are engaged and hungry for success; plan and implement strategies for sustainable and profitable growth; effectively use technology to enhance guest experience; implement best practices that help save costs and drive revenue; create competitive F&B outlets; plan for the hotels of the future; and avoid the pitfalls that separate the mediocre from the great.
Part two is devoted to hotel development, with a wealth of information about how to create sustainable, impressive properties (in cities and remote locations) that will please owners, and delight guests and customers for generations to come.
Part three features key lessons Giovanni has learned throughout his award-winning career, and he hopes his words will inspire readers to go on to receive many awards of their own.
Like any business in the world, hospitality is far from a squeaky-clean operation. Almost every day brings with it strange and challenging situations (and strange and challenging guests) which frontline employees must deal with patiently, and always with a smile. This is no easy task – and impossible to achieve without a good sense of humour and a positive attitude.
Throughout the book, Giovanni reflects this good humour by interspersing his advice with stories and anecdotes from the frontline that will shock, amuse and delight. This includes positing that, contrary to popular belief, the customer is not always right – with hilarious examples to prove it.
Ultimately, Winning Hospitality serves as an inspiring and informative guide to creating an innovate mindset and building the skills necessary to meet the challenges in hospitality today, while anticipating the additional complexities of tomorrow.
This is the big picture that travel industry and hospitality executives are looking for.
Your competitive advantage starts here.
About the author
In a career spanning almost six decades, Winning Hospitality’s author, Giovanni Angelini, has held leadership positions
360 pages, Kindle Edition
Published August 16, 2019
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