Emotional Value: Creating Strong Bonds with Your Customers

by Janelle Barlow, Dianna Maul

Combining strategic advice with wisdom found in books such as Daniel Goleman's Working with Emotional Intelligence, two international management consultants outline ways in which businesses can elevate levels of satisfaction....

500 pages, Paperback

First published January 1, 2000

Reviews

[DilanAc]

Very good information that I needed for my job. I did find it a bit repetitive and of course these types of books are never very interesting in and of themselves but if you need to learn anything about customer relations of any type I would highly recommend it.