During much of the past century, training programs tended to fall into two classroom instruction, which focused mainly on imparting knowledge, and on-the-job training, where the emphasis was on imparting skills. The former stressed the concepts, principles, rules, and procedures to be learned and evaluated in class. The latter stressed the behaviors to be displayed and evaluated in the workplace. More recently trainers and consultants have realized that their job is not primarily to impart information but rather to improve performance by changing behavior. And that's the focus of this book. Unlike the majority of books that are written primarily for training specialists and Human Resource managers, this book is chock full of helpful hints for anyone who is responsible for the performance of others, from group leaders and technical support people to owners of small businesses and supervisors, managers, and, yes, corporate executives. ---- Preface by Scott B. Parry, PhD
Donald Kirkpatrick was Professor Emeritus at the University of Wisconsin in the United States and a past president of the American Society for Training and Development.