Supervision: Concepts & Practices of Management

by Edwin C. Leonard Jr., Raymond L. Hilgert

SUPERVISION: CONCEPTS & PRACTICES OF MANAGEMENT, 10e presents a study of traditional management principles, theories and practices along with skill-building applications that prepare students to understand the role and responsibilities of a supervisor. The new edition expands coverage of hot topics like crisis management, exporting of America's jobs, protected class issues and ethics; and introduces new discussions of appreciative inquiry, quality issues in the marketplace, and improved communication. The new, highly-effective cases incorporate role-playing components to maximize in-class participation and retention.

Genres: School, Textbooks

634 pages, Paperback

First published February 27, 2003

Reviews

[Melissa · Rating 5 out of 5]

I'm always wary of textbooks as they tend to be dry and monotonous. However, this one was very well written. While it did have some laws to explain, it was written as conversationally as possible. I found it very easy to read. I also enjoyed reading it! I learned a lot about management styles, best practices and conflict resolution. I also learned a lot about myself. I recommend this book not only to supervisors but also to anyone who works in a customer service oriented occupation.

[Landon · Rating 4 out of 5]

Read this for my business class Principles of Supervision I

[Jesse VanDeWalker · Rating 4 out of 5]

A great introductory text for the topic, loaded with real world examples and excellent activities.