Offers valuable insights on improving your communication skills, conducting thorough performance appraisals and coaching interviews, and avoiding civil liability and lawsuits brought against you by your staff and inmates. You'll also learn how to conduct on-the-job training and how your job incorporates the roles of leader, trainer, motivator and coach. Includes information on sexual harassment, teamwork and ethical conduct. Equivalent to 40 hours of in-service training. Final test, certificate.