* Key principles about Internet access, security, browsing and e-mail * Cutting edge information technology and trends such as IM, wireless networks, security, and e-commerce * Instructive, visually exciting graphics that capture student interest and facilitate deeper learning * Proven instructional model designed with mastery in mind * Illustrated step-by-step application exercises * Intrachapter concept reviews * Challenge problems for advanced learners * Overviews of future technology and trends * Encore CD includes Flash tutorials, reportable quizzes, glossary and image bank