LB170 Communication skills for business and management is designed to develop your language as well as written and spoken communication skills, both on university business courses and in the workplace. It is an interactive online module accompanied by two books: Book 1: Handbook for Business Communication and Book 2: Readings, Models and Frameworks.
This book, Book 2: Readings, Models and Frameworks, includes all the key readings and the frameworks used for case study analysis in the online materials. It also contains model texts written by students and business people who have collaborated with the authors in making the module. This book provides you with the option of reading and annotating some of the module texts on paper if this is your preferred study method. It also provides an ‘at a glance’ repository of useful written models to take forward with you in your studies and into the workplace, for use in methods of communication including reports, essays, emails, etc.