This textbook on conflict ministry in the church could quite well be the ticket for pastors to read who are struggling (or have struggled) with conflict in their personal lives and their churches. While I enjoyed reading it with my husband and discussing some of the information it provides, I did not find it particularly relevant to my life at this time, having left a small church community that we see as particularly toxic and unresponsive to any suggestions that a referee would be useful in working through some of the many conflicts that exist.
We are not pastors, and indeed, hold no church positions, so the idea of being part of a church reconciliation process is moot.
I am guessing that my husband got more of sustained use from reading this book. He has a brain wired to delight in numbers and infinite pieces of important research data, which he often commits to memory and pulls up at times when such information is needed.
Of course, this book is also dated since its references to church conflicts in 1969 and to the success of the "new" (at that time) mega-churches has limited (and contradictory, in many places) value. Today's big 'conflict' issue involves the explosive number of clergy who have violated the trust of their membership through sexual abuse and other outright evil.
The book provides some hope that church conflicts can be resolved but it seems to be designed mainly for pastors or priests. There are real examples given, types of conflict described and a stress put on being able to identify church types vs a vs the community. It concludes with five types of conflict ministers, what to avoid and how to be effective. For a church lay person the book can help to identify the process of conflict development and resolution but the question becomes how much and how often would the reader make use of what has been learned.