Service Operations Management:Improving Service Delivery,

by Robert Johnston

Please Read Notes: Brand New, International Softcover Edition, Printed in black and white pages, minor self wear on the cover or pages, Sale restriction may be printed on the book, but Book name, contents, and author are exactly same as Hardcover Edition. Fast delivery through DHL/FedEx express.

Genres: Textbooks

1148 pages, Paperback

First published June 28, 2004

Reviews

[Ayat Saleh · Rating 4 out of 5]

Coming from a manufacturing background with a good experience in the operations management in the manufacturing industry, I was looking for a good resource that can help me to understand those concepts in the service industry. The book comes with many case studies and illustration for the different concepts of the service operations management. The most interesting thing about this book is the structure of providing the information, where the book starts with providing simple topics such as what does service mean up to advanced topics related to creating and implementing operations strategies for service providers.

[Dave Bremer · Rating 3 out of 5]

Good introduction of service concepts.Light on methods and metrics

[M · Rating 3 out of 5]

Semester isn't done yet, but the book it. I'll reread chunks of it while studying, but that's an issue for a couple of weeks form now. Woot.