Total Quality Control

by Armand V. Feigenbaum

Total quality control is a system for integrating the quality development, maintenance, and improvement efforts of the various groups in an organization so as to produce marketing, engineering, production, and service at the most economical levels for full customer satisfaction. This is a complete handbook on the subject by the originator of total quality control. The first edition of this book was published in 1951 and this is the 40th third edition complete with a new 16 page addition The Total Quality Imperative, 12 Benchmarks for Quality Control in the 90's and 4 management principles for total quality.

627 pages, Paperback

First published May 8, 1970

Reviews

[Anath Lee Wales · Rating 5 out of 5]

I really liked it and recommend it to everyone at all levels.
Prior to reading many books and due to my many other personal responsibilities,
I couldn't get enough time to really write a personalized review,
but this is really a good book you have to read.

[Oki Rizkiyanto · Rating 5 out of 5]

this book is very interesting for me,but i try to finding any handbook in the internet,but is not found