This is a new and extensively revised edition of a classic business book that has sold over 100,000 copies. The good news it brings is that organizing work as though it were a game-making it interesting for employees by providing scorekeeping, feedback, goal setting, coaching, choice, and so on-will lead to increases in productivity and much better morale in the workplace. Among the companies that have benefited from the author's "game of work" approach are Pepsi Cola, The Chicago Tribune, Browning Ferris Industries, Wendy's, Quaker Oats, and Ralston-Purina.
Mr. Charles Coonradt has some very interesting questions in this book to begin to convey why people don't remotely enjoy work as much as play.
1) Why do people enjoy playing sports much more than going to work? 2) Why are so many people uncertain where their field of play is for work- what is in bounds and out of bounds? 3) Why are so many people unengaged at work?
Basically, as the author explains that people need to know the score. They need to understand expectations and be able to win at work. Despite the wealth of data out there in business, exact and specific measurement is rare and an opportunity for many businesses.
I value business books that share models of management or data analytics along with the explanation and this one delivers several interesting business models. Particularly, interesting was the results to resources ratio (RRR) which provides a good framework for business KPIs. Another additional concept was the one-page diagram for performance coaching.