The Handbook of Interpersonal Skills Training: 16 Complete Training Modules for Building Working Relationships

by Bob Wall

Bad communication, lack of trust, and poor interpersonal skills are often the key causes of weakness and inefficiency in an organization. The twenty complete training modules or lesson plans in this book help trainers teach managers and employees how to improve productivity through better working relationships. Each lesson plan includes lecture notes, training designs, reproductible handouts and overheads.

332 pages, Loose Leaf

First published December 14, 2000