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Wicked, Incomplete, and Uncertain: User Support in the Wild and the Role of Technical Communication
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Wicked, Incomplete, and Uncertain: User Support in the Wild and the Role of Technical Communication

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Technology users are compulsive integrators, hybridizers, and bricoleurs, whose unpredictable applications and innovations create a challenging task for support-documentation writers. In Wicked, Incomplete, and Uncertain, Jason Swarts shows how to document technologies that may hybridize into forms that not even their designers would have anticipated and offers insight ...more
Paperback, 171 pages
Published September 1st 2018 by Utah State University Press
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