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Wicked, Incomplete, and Uncertain: User Support in the Wild and the Role of Technical Communication
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Technology users are compulsive integrators, hybridizers, and bricoleurs, whose unpredictable applications and innovations create a challenging task for support-documentation writers. In Wicked, Incomplete, and Uncertain, Jason Swarts shows how to document technologies that may hybridize into forms that not even their designers would have anticipated and offers insight
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Paperback, 171 pages
Published
September 1st 2018
by Utah State University Press
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