Establishes a framework for public involvement in healthcare under the UK's National Health Service. Describes the central factors driving involvement and the organizational structures and processes underpinning it, and recommends effective strategies for encouraging public involvement. Discussion of current issues is set within a wider theoretical and historical examination of the concepts of citizenship and accountability, detailing the changing role of the consumer in the context of developments in public services that have taken place in Britain in the last two decades. Annotation c. by Book News, Inc., Portland, Or.