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Managing Change: Negotiating Conflict
Anstey (University of Port Elizabeth, South Africa) offers insight into the causes and characteristics of conflict; outlines skills for negotiation, joint problem solving, and mediation as means of conflict management; and applies the concepts to managing political transition, civil demonstration, and transformation of an organization. Distributed by ISBS. Annotation c. Book News, Inc., Portland, OR (booknews.com)
399 pages, Paperback
Published May 1, 2000
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