A story of a young man's journey through a life within the world of Hotels'. The philosophy which sustained him as he overcame the many hurdles in his way. The personal growth and realization of becoming an executive with the same moral compass he learned in his youth. Dozens of " behind the scenes" stories of guest experiences that people would normally never see. The harsh reality of greed and how it corrupts the culture of comfort and security within the hotel world. A tribute to the thousands of dedicated servers who create magical experiences for millions of patrons worldwide.