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Incident Management for Operations
Are you satisfied with the way your company responds to IT incidents? How prepared is your response team to handle critical, time-sensitive events such as service disruptions and security breaches? IT professionals looking for effective response models have successfully adopted the Incident Management System (IMS) used by firefighters throughout the US. This practical book shows you how to apply the same response methodology to your own IT operation.
You’ll learn how IMS best practices for leading people and managing time apply directly to IT incidents where the stakes are high and outcomes are uncertain. This book provides use cases of some of the largest (and smallest) IT operations teams in the world. There is a better way to respond. You just found it.
Assess your IT incident response with the PROCESS programmatic evaluation toolGet an overview of the IMS all-hazard, all-risk frameworkUnderstand the responsibilities of the Incident CommanderForm a unified command structure for events that affect multiple business unitsSystematically evaluate what broke and how the incident team responded
You’ll learn how IMS best practices for leading people and managing time apply directly to IT incidents where the stakes are high and outcomes are uncertain. This book provides use cases of some of the largest (and smallest) IT operations teams in the world. There is a better way to respond. You just found it.
Assess your IT incident response with the PROCESS programmatic evaluation toolGet an overview of the IMS all-hazard, all-risk frameworkUnderstand the responsibilities of the Incident CommanderForm a unified command structure for events that affect multiple business unitsSystematically evaluate what broke and how the incident team responded
176 pages, Kindle Edition
First published October 25, 2015
30 people are currently reading
66 people want to read
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Displaying 1 - 2 of 2 reviews
April 15, 2021
The book can be well named as ‘Fundamentals of Incident Management.
Though the book was written in the perspective of how incident commander or Management team should handle, it’s a good read for incident responders also to get the big picture of IMS.
If anyone wants intro to Incident Management or want to on-board new joinee , it’s a recommended book for them .
Though the book was written in the perspective of how incident commander or Management team should handle, it’s a good read for incident responders also to get the big picture of IMS.
If anyone wants intro to Incident Management or want to on-board new joinee , it’s a recommended book for them .
April 2, 2024
IMS (which this book is about) has several useful features that I haven't encountered before.
The processes defined in this book are a good starting point for someone looking to promote more organized incident response at a tech org. But the command-and-control, life-and-death nature of firefighting causes this approach to miss several of the salient aspects of software incident response. I think anyone who tried to faithfully apply the processes in this book – and only those processes – would find that they're still having just as many incidents, and that many of them are just as long as they would be without IMS.
The processes defined in this book are a good starting point for someone looking to promote more organized incident response at a tech org. But the command-and-control, life-and-death nature of firefighting causes this approach to miss several of the salient aspects of software incident response. I think anyone who tried to faithfully apply the processes in this book – and only those processes – would find that they're still having just as many incidents, and that many of them are just as long as they would be without IMS.
Displaying 1 - 2 of 2 reviews